Terms of Use

Version 1.2, 14 October 2026. These terms have been prepared for legal review.

These terms explain what this platform is for and how to use it fairly. By submitting a report, you agree to them. They exist to keep the platform useful and trustworthy for the whole Tunapuna community.

This is not an emergency service

If you are in danger, or a crime is happening right now, call 999. This platform is for non-emergency community reports. Reports are reviewed as quickly as possible, but the platform is not monitored every minute, and submitting a report here does not summon police, fire, or ambulance.

What you can report

Real community issues: crime and suspicious activity, broken streetlights, drainage and flooding, illegal dumping, public safety hazards, and other community concerns. If something does not fit a category, use "Something else" and the council will route it.

What you must not submit

• False or knowingly misleading reports.
• Reports made to harass, threaten, or settle a personal dispute with a neighbour or anyone else.
• Defamatory claims, meaning untrue statements that damage someone's reputation.
• Information that identifies a child, including names or photographs of minors.
• Anything illegal, or content that is abusive, hateful, or obscene.

Reporting anonymously is your right and protects you. It is not a shield for abuse. Reports that break these rules may be removed and, where appropriate, referred to the relevant authorities.

Report in good faith

Tell us what you genuinely saw or experienced, as accurately as you can. You do not need to be certain or to have proof. An honest report that turns out to be a misunderstanding is fine. A deliberately false one is not.

What happens to your report

Reports about streetlights, drainage and flooding, illegal dumping, and other non-crime issues appear on the public map and activity feed straight away. They show only the category, the area or address you typed, and the status. They never show who made the report.

Reports about crime and public safety never appear publicly. They are seen only by the council and the Tunapuna Police Station.

Council administrators review every report. They may change its status, add public notes, and route it to the Tunapuna Police Station or the Tunapuna/Piarco Regional Corporation. They can remove a report from public view if it is inappropriate or breaks these terms. A removed report is kept on record with the reason it was removed. The council cannot promise that every issue will be resolved, or resolved within a particular time, but it commits to reviewing what comes in.

How your information is handled is explained in the privacy policy.

Anonymity and follow-up

If you report anonymously, the council cannot contact you for more detail, which can sometimes slow down or limit what can be done. Reports made on WhatsApp are always anonymous. If you want the council to be able to follow up, report on the website, share your details, and agree to be contacted. Either way, you can check your report's status with your tracking number.

The council's rights

To keep the platform useful and safe, the council may remove reports that break these terms, and the platform limits automated or repeated submissions to stop spam. These tools exist to protect the community, not to silence genuine concerns.

Limits

This platform is provided to help the community. It is offered in good faith and as-is. The council and Doyen Civic Solutions Ltd. are not liable for outcomes that follow from how a report is acted on, or for issues that are outside their control. Nothing here removes any right you have under the law.

Ownership and licence

CommunityIQ, including its design, software and the CommunityIQ name, is developed and owned by Doyen Civic Solutions Ltd. It is provided to the Tunapuna Station Community Council under licence. Using the platform, or providing it to an agency, does not transfer ownership of the software. The reports, photos and other information residents submit are held for the council and the agencies that receive them, and are handled as set out in the Privacy notice.

Changes to these terms

We may update these terms as the platform develops. The version and date at the top show the last change.