Terms of Use

Working draft, last updated 11 June 2026

These terms explain what this platform is for and how to use it fairly. By submitting a report, you agree to them. They exist to keep the platform useful and trustworthy for the whole Tunapuna community.

This is not an emergency service

If you are in danger, or a crime is happening right now, call 999. This platform is for non-emergency community reports. We review reports as quickly as we can, but it is not monitored every minute, and submitting a report here does not summon police, fire, or ambulance.

What you can report

Real community issues: broken streetlights, drainage and flooding, illegal dumping, infrastructure problems, public safety hazards, and suspicious activity. If something does not fit a category, use "Something else" and the council will route it.

What you must not submit

• False or knowingly misleading reports.
• Reports made to harass, threaten, or settle a personal dispute with a neighbour or anyone else.
• Defamatory claims, meaning untrue statements that damage someone's reputation.
• Information that identifies a child, including names or photographs of minors.
• Anything illegal, or content that is abusive, hateful, or obscene.

Reporting anonymously is your right and protects you. It is not a shield for abuse. Reports that break these rules may be hidden, removed, and where appropriate referred to the relevant authorities.

Report in good faith

Tell us what you genuinely saw or experienced, as accurately as you can. You do not need to be certain or to have proof. An honest report that turns out to be a misunderstanding is fine. A deliberately false one is not.

What happens to your report

Every report is reviewed by a council administrator before anything appears publicly. Nothing is posted automatically. The council may change a report's status, add public notes, route it to the police station or the Regional Corporation, or hide a report that breaks these terms. The council cannot promise that every issue will be resolved, or resolved within a particular time, but it commits to reviewing what comes in.

Anonymity and follow-up

If you report anonymously, the council cannot contact you for more detail, which can sometimes slow down or limit what can be done. If you want the council to be able to follow up, choose to share your details when you report. Either way, you can check your report's status with your tracking number.

The council's rights

To keep the platform useful and safe, the council may hide or remove reports that break these terms, and may block repeated misuse by a phone number or device. These tools exist to protect the community, not to silence genuine concerns.

Limits

This platform is provided to help the community. It is offered in good faith and as-is. The council and Doyen Civic Solutions Ltd. are not liable for outcomes that follow from how a report is acted on, or for issues that are outside their control. Nothing here removes any right you have under the law.

Changes to these terms

We may update these terms as the platform develops. The date at the top shows the last change.